Portugal's only ITIL 4 Master
Learn directly from the most qualified ITIL trainer in Portugal.
PeopleCert ATO
ITIL certification in Portugal - official training
Get your ITIL 4 certification with Portugal's leading Accredited Training Organization. Learn from the country's only ITIL 4 Master and join thousands of certified professionals worldwide.
93%+ pass rate
10,000+ professionals trained
19 countries
📅 ITIL® v5 Foundation | Online, 3 dias | 22-24 Junho
📅 ITIL® v5 Bridge Foundation (para quem tem ITIL 4 Foundation) | 1 dia | 18 ou 25 de Junho
📅 ITIL 4 Service Request Management | 1 dia | 21 Maio
📅 ITIL 4 Service Desk | 1 dia | 28 Maio
Why train with Better Skills?
Better Skills is a PeopleCert Accredited Training Organization (ATO) delivering official ITIL 4 certification courses in Portugal. Our training is led by João Rodrigues, Portugal's first and only ITIL 4 Master.
With over 10,000 professionals trained across 19 countries and a pass rate exceeding 93%, we provide world-class ITIL training that prepares you for certification success and real-world application.
Our courses are available in both English and Portuguese, with flexible delivery options including in-person training in Portugal and live online sessions for international participants.
PeopleCert Accredited
Official ATO with certified materials and exam vouchers included.
93%+ pass rate
Proven track record of exam success with comprehensive preparation.
Training in English
Courses available in English and Portuguese upon request.
ITIL 4 Certification Paths
The ITIL 4 certification scheme offers multiple career paths to develop your IT service management expertise. Choose your journey based on your career goals.
Foundation
The mandatory starting point. Learn ITIL 4 fundamentals and gain the foundation for all advanced certifications.
Managing Professional (MP)
For IT team managers and operations professionals. Includes 4 modules: CDS, DSV, HVIT, and DPI.
Strategic Leader (SL)
For strategic decision-makers and IT leaders. Includes DPI and DITS modules.
Practice Manager (PM)
Specialization in specific practices like Incident, Change, Problem, and Service Request Management.
ITIL Master
The highest level of ITIL certification. Requires MP or SL completion, proven experience, and interview.
ITIL 4 Certification Scheme
Visualize all possible paths and plan your certification journey from Foundation to Master.
ITIL 4 Master
Your Trainer: João Rodrigues
Portugal's First and Only ITIL 4 Master
João Rodrigues is one of the first professionals worldwide to achieve the prestigious ITIL 4 Master certification and remains the only ITIL 4 Master in Portugal. As a PeopleCert Global Ambassador, he brings unparalleled expertise to every training session.
With over 10,000 professionals trained across 19 countries, João combines deep theoretical knowledge with practical real-world experience. His training approach focuses on understanding, not just memorization, which is why our pass rates consistently exceed 93%.
- First ITIL 4 Master in Portugal
- One of the first ITIL 4 Masters worldwide
- PeopleCert Global Ambassador
- 10,000+ professionals trained
- Training delivered in 19 countries
- Fluent in English and Portuguese
Frequently Asked Questions
Answers to common questions about ITIL certification in Portugal.
ITIL (Information Technology Infrastructure Library) certification validates your knowledge and skills in IT service management according to the world's most widely adopted framework. Issued by PeopleCert, ITIL certification is recognized globally by organizations of all sizes and sectors, making it essential for IT professionals working in service delivery, operations, or digital transformation.
The ITIL 4 Foundation certification can be obtained in approximately one week, including 3 days of training and the exam. For advanced levels like Managing Professional or Strategic Leader, the timeline varies from 3 to 6 months depending on your study pace and availability to attend the various modules.
With proper preparation, the exam is very achievable. The ITIL 4 Foundation requires 65% correct answers (26 out of 40 questions) to pass. Our pass rate exceeding 93% demonstrates that with quality training and adequate preparation, the vast majority of candidates succeed on their first attempt.
Yes. ITIL certification exams can be taken online through PeopleCert's remote proctoring system, from the comfort of your home or office. You can also choose to take the exam in person at an authorized testing center. Both options are equally valid and lead to the same official certification.
No. ITIL 4 certifications issued by PeopleCert are valid for life and do not require renewal or recertification. Once you obtain your certification, it remains valid indefinitely - it's a lifetime investment in your career.
Better Skills maintains a pass rate exceeding 93% across all ITIL certification levels. This is significantly above the global average and reflects our comprehensive training methodology, experienced instruction, and focus on understanding rather than memorization.
ITIL 4 Foundation is the only and mandatory starting point for any ITIL certification path. This certification provides the fundamental concepts and is a prerequisite for all advanced levels including Managing Professional, Strategic Leader, and Practice Manager.
Yes. Better Skills offers ITIL 4 training in both English and Portuguese. For international participants or teams requiring English-language training, we provide the same high-quality instruction with official materials in English. Contact us to arrange training in your preferred language.
Ready to get ITIL certified?
Contact us to learn more about ITIL certification in Portugal. Our team will help you choose the ideal path for your career goals.
Training available in English upon request.